Category: Member Blog

Member Profile: Javelin Technologies

This past April, Javelin Technologies was named one of Canada’s Top Small & Medium Employers (SMEs). The program recognizes SMEs that offer the country’s best workplaces and forward-thinking policies and evaluates employers on their physical workspace, atmosphere, benefits, communications, training, and community involvement.

With headquarters in Oakville, Javelin has 115 employees in nine locations across the country and serves more than 6,000 engineering and manufacturing customers from coast to coast and around the world. The company’s leaders say it was quite an honour to be recognized as one of the nation’s Top SMEs.

A Canadian success story

Javelin is a classic Canadian start-up story; it began over coffee meetings between co-founders John Carlan and Ted Lee at a Tim Hortons in Oakville. Founded in 1997, the company offered 3D design software solutions for business. They have since expanded their product and service offerings to include engineering data management, automation, additive manufacturing (industrial 3D printing), training and consulting.

Right from the beginning, Javelin focused on quality technical support and training for the tools they provide. Their training staff work with customers to ensure they have a strong understanding of the software and hardware they are using, contributing to efficiency, productivity, and overall business success. Training and consulting services are available for customers remotely and at all locations.

Behind the quality service to customers is a strong, talented team. Javelin believes in work-life balance for their employees, as well as in open communication. On the first Friday of every month, they host a team meeting for all employees across the country. Employees are informed of Javelin’s successes, challenges, and opportunities.

Growing to meet customer needs

For the past three years, Javelin has been on the Growth 500 list of Canada’s Fastest Growing Companies. One reason is its commitment to continually expanding its product and service offerings to not only meet, but stay ahead of, evolving customer needs. In May 2018, Javelin merged with Cimetrix, an organization with a strong background and leading reputation in additive manufacturing and laser scanning solutions. This merger further strengthened the company’s additive manufacturing capabilities and created a new level of service and support for customers.

Javelin offers a one-stop shop for customers, supporting them from concept design to manufacturing production. Their various products and expertise cover every stage of the process, from helping a designer test a product against simulated conditions such as heat or vibration, to improving the sharing of manufacturing data around the world, to automating complex quoting systems, to 3D printing metal parts for tooling.  

Javelin’s clients are from a wide range of industries, including aerospace, alternative energy, automotive, construction, medical, consumer products, oil and gas, and manufacturing. In recent years, they have focused heavily on their customers in education. Previously, the focus was almost entirely on post-secondary classrooms, but now more teachers and students at the high school level consider access to Javelin’s software and 3D printing to be essential in preparing students for further education and the future workforce.

Expanding again

At Javelin, people thrive on growth. They strive to move the organization forward and continue to be a complete supplier for their customers. At the end of this year, they will be moving into a new facility that is double their current space! The new facility will feature their largest ever, state-of-the-art 3D printing lab. Javelin is proud to say that this will be their fourth move – all within the Oakville border! With this growth, they will continue to grow their business in Canada and dive deeper into the international market.

Don’t hesitate to reach out to Javelin if you’re curious to see their facilities; they will be happy to give you a tour of their 3D printing lab and show you some fascinating 3D printed prototypes and parts.


www.javelin-tech.com

905-815-1906



Want Beautiful Referrals That Close Like Clockwork?

Creating more and better referrals is entirely within your grasp. Beautiful referrals that close like clockwork are the result of four phases in a successful business professional’s network. Can you identify your phase? Which phase would you choose for your business or practice?

Phase One – Gee, I was lucky to get that referral…

When a business professional is in Phase One, they think that their referral opportunities come by chance. They are not connecting their success to any networking or referral-building activity that they may have done. They have no plan or strategy for building their business by referral. They may join networks and attend events occasionally, or not at all, sometimes blaming the organization for not providing them with referral opportunities. 

Unfortunately, a vast majority of business professionals fit into Phase One.  

Phase Two – Hmmm, I have a lot to learn…

A business professional in Phase Two has awakened to the reality that referral marketing works. They realize that business by referral is a major source of their business. They want to learn more about how to create ongoing referrals for their business and practice. They are willing to adopt good networking practices, develop their referral-building acumen and make a monthly plan for their activities. They embrace the concept that giver’s win. Always.

They work hard to generate a high-quality message that speaks to the emotional and business benefits of working with them. They can share their story in a precise and consistent manner that resonates with them and their network. They can identify at least 10 characteristics of their ideal client which they weave into a compelling narrative. They also know that giving a referral to a member of their network is the best way to grow their own business. They enjoy the 34% closing rate of an average referral (1 out of 3 referrals result in closed business).

Roughly 10% of business professionals fit into Phase Two.

Phase Three – It is all about giving and growing my relationships

Phase Three business professionals have embraced the Phase Two referral marketing practices and seek out business professionals who share the same ideal client. They have a growing network that includes like-minded business professionals who are also interested in business relationships of mutual gain. They know that meeting one on one (1:1) is the only way to learn about one another’s business and develop referrals.

Like a seasoned gardener, a Phase Three business professional nurtures their roses by seeking out business professionals who are givers and who also want to create mutually beneficial relationships. Business professionals in Phase Three are aware that they need to remove weeds and watch out for individuals who are transactional by nature or are not truly interested in investing in a referral relationship.

Phase Three folks understand, very clearly, that a referral is a transfer of trust. They know that the best referral is one where a high level of trust is transferred. And that closing for business is much easier with a good referral. The closing rate of a referral from a Phase Three member is 50% or more (1 out of 2 referrals result in closed business).

5% of business professionals might fit into Phase Three.  

Phase Four – Referral Partner Relationships for My Pocketbook and Soul

Phase Four business professionals have a fine-tuned network of 8-10 very special people for whom they would do almost anything to help their partners grow their business. Their selected network members, or referral partners, feel the same way about them. Together, they have developed a powerful understanding that they want to support one another to amazing success. They meet regularly, every month when possible. Given the knowledge of the referral partner about their partner’s business, a referral from another Phase Four business professional has an 80% chance of closing (almost 1 closed piece of business for every referral).

1% of business professionals enjoy referral partner relationships that are good for both the pocketbook and soul.

Business professionals in Phase Four are delighted with the beautiful referrals they give to one another that close like clockwork.


Paula Hope is a leading referral expert. She helps business professionals create the revenue they deserve. To have a chat with Paula, or receive her Monday Morning Referral Tips, please contact her at paula@bookedsolid.ca.

Agile or Irrelevant – Redefining Resilience

KPMG’s 2019 Canadian CEO Outlook

KPMG recently released the 2019 Canadian CEO Outlook which surveyed 1,300 CEOs of large companies from around the world, including 75 in Canada, to get their views on the highest-priority opportunities and most daunting challenges they and their businesses face.


Interestingly, both Canadian and global CEOs told KPMG that the environment, territorialism and disruptive technologies were their top three concerns. For Canadian companies, lack of consensus on environmental issues weighs heavily given our disproportionate dependence on the resource sector. And while nearly a third of our GDP is tied to exports, growing trade differences between Canada’s two largest trade partners raises concerns about the ongoing health of our economy. While our leaders are carefully watching how these national and geopolitical issues pan out, they are putting their focus on technology.

To that end, transformation and disruption have been recurring themes in previous CEO Outlooks. This year is no exception. CEOs in every industry are acutely aware of the new technologies, competitors and workforce trends at their doorstep, and many are making agility and innovation their priority. Canadian CEOs are no different, although their current strategies and concerns reveal room to grow before they can lead their international peers.

A few interesting findings from the 2019 Canadian CEO Outlook:
  • Only 69% of Canadian CEOs want to be disruptors in their market, compared to 96% just one year earlier
  • 54% of Canadian leaders view cyber security as a significant cause for concern, compared to only 7% in 2018
  • Most Canadian organizations (63%) say their inability to find the workers they need is negatively impacting growth
  • 76% of Canadian CEOs agree they need to improve their innovation processes and execution
  • 79% believe AI and robotics will create more jobs than it eliminates, compared to only 65% of their global peers
  • Economic and political uncertainties have driven a third of Canadian CEOs to pursue strategic alliances with third parties as their top growth strategy over mergers and acquisitions, joint ventures, and organic growth
  • 75% of Canadian CEOs agree there is a higher need to “act with agility”

The 2019 Canadian CEO Outlooks reveals a country of big thinkers and even bigger ambitions. It also indicates that Canadian organizations are at different stages in their journey than their global peers. Chalk it up to less experience with new technologies or the cautious “Canadian way” but Canada has been slow to catch up to the new digital “normal.” We are on our way but now is no time to put our investments, workforce initiatives and innovation strategies on cruise control.

To dive deeper into the key themes from this report and learn about the biggest issues impacting Canadian business, go to: home.kpmg/ca/ceooutlook



Ruth Todd is the regional managing partner for KPMG Canada’s offices in southwestern, northern and eastern Ontario and eastern Canada, and is also the office managing partner for KPMG in Hamilton and St. Catharines. With over 20 years’ experience in audit and advisory services, Ruth brings a practical and innovative approach to helping her clients further their goals and achieve success. Connect with Ruth on LinkedIn at
www.linkedin.com/in/rtoddkpmg/.